FREE PDF QUIZ SAP - C-C4H51-2405 - SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD–TRUSTABLE EXAM ANSWERS

Free PDF Quiz SAP - C-C4H51-2405 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud–Trustable Exam Answers

Free PDF Quiz SAP - C-C4H51-2405 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud–Trustable Exam Answers

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SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 2
  • Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 3
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 4
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 5
  • Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 6
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

  • A. Products
  • B. Social media profiles
  • C. External pricing
  • D. Accounts

Answer: D


NEW QUESTION # 26
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

  • A. Warranty
  • B. Text
  • C. Registered product
  • D. Maintenance plan
  • E. Product

Answer: C,D,E


NEW QUESTION # 27
Which model can be used for ABAP cloud-native development?

  • A. The ABAP Cloud Development Model
  • B. ABAP RESTful Application Programming Model
  • C. The SAP S/4HANA Cloud Extensibility Model

Answer: B


NEW QUESTION # 28
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

  • A. Create an activity plan for an object ticket.
  • B. Maintain the ticket hierarchy.
  • C. Define a multi-step approval process.
  • D. Use the Subticket tab to add a ticket.
  • E. Run an action for grouping tickets.

Answer: B,D,E


NEW QUESTION # 29
Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

  • A. Unrestricted
  • B. No Access
  • C. Restricted
  • D. Full Access
  • E. Define Specific Restriction

Answer: B,C,D


NEW QUESTION # 30
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